Return & Refund Policy
Last updated: 16 July 2026
At Riyal Cart (riyalcart.site), your satisfaction matters to us. If you are not fully happy with your purchase, please review our return and refund terms below.
1. Return Window
Returns are accepted within 7 days of delivery for eligible products.
2. Return Conditions
To be eligible for a return, products must be unused and returned in their original packaging, with all tags and accessories included.
3. Return Shipping Costs
Customers are responsible for return shipping costs, unless the item received is damaged, defective, or incorrect. In those cases, Riyal Cart will cover the return shipping cost.
4. Refund Process
Once your returned item is received, it will be inspected. Refunds are processed after inspection of the returned items. Once approved, your refund will be issued via the original payment method, or through an agreed alternative arrangement for Cash on Delivery (COD) orders.
5. Non-Returnable Items
Certain items may not be eligible for return for hygiene, safety, or other reasons. Any such exclusions will be indicated on the product page.
6. How to Request a Return
To start a return, please contact our customer support team with your order number and the reason for the return. We will guide you through the next steps.
7. Contact Us
For any questions about returns or refunds, please contact us:
- Store: Riyal Cart
- Email: storeluxora594@gmail.com
- Phone: +92 340 3470290
- Website: riyalcart.site